terms and conditions

The Formal Bits

Booking and Cancelation

A 20% deposit is required of the total amount of every trip price at the time of booking confirmation.

This deposit may be refunded up until 7 days prior to departure.

We require full payment of the total trip cost to be paid at time of departure unless the weather or river conditions are extremely bad we will fully refund you.

If we consider the weather or river conditions to be unsafe for your trip we will not let you depart. If we believe the weather conditions are improving there may be a delay in departure time or postponement till another day.

Safety Responsibility

Freedom hire:

All clients are responsible for their own safety management and you must meet any additional costs for jet boat or transport shuttle if you are wanting to get off the river due to bad weather, illness or injury.

Clients are responsible for all their equipment and gear whilst on the river if any gear is lost or damaged you will be charged.

All clients must sign a disclaimer form prior to departure

If conditions turn bad whilst on the river we will allow you to sit it out for a day at no extra cost at the Department of Conservation Camping sites down the river. At the DOC huts there are radios that you can access in case of an emergency or for communications.

If you are a school /educational group, you can request a copy of our SOP and RAMs to assist you in your planning.

Although greatly reduced there is still a small risk of an incident and or injury.

Owhango Adventures will not accept responsibility for any electronic devises taken on the river.

Owhango Adventures /cultural navigators cannot be held responsible unless great negligance was involved on their part.

With the formal stuff out of the way we look forward to hearing from you

Contact Us at Owhango Adventures for your Whanganui River Canoe adventure.